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Effective Date: 26 July 2025
FirgoMart (“FirgoMart”, “we”, “our”, or “us”) values the privacy of its users and is committed to protecting personal data shared with us. This Privacy Policy explains the manner in which information is collected, used, stored, processed, disclosed, and protected when you access or use the FirgoMart website, mobile application, or related services (collectively, the “Platform”). By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
For the purposes of this Privacy Policy: • “Personal Information” means information that identifies a natural person • “Sensitive Personal Data or Information (SPDI)” shall have the meaning assigned under the Information Technology (SPDI) Rules, 2011 • “User” “You” or “Your” refers to any person accessing or using the Platform • “Platform” refers to the FirgoMart website, mobile application, and related services
This Privacy Policy applies to: • Visitors, registered users, customers, and sellers • Information collected online through the Platform • Information collected during transactions, communications, or customer support This Policy does not apply to third-party websites or services linked from the Platform.
3.1 Information Provided Directly by You • Full name • Mobile number • Email address • Shipping and billing addresses • Account credentials • Order details, invoices, and customer communications 3.2 Sensitive Personal Data or Information (SPDI) • Payment-related information required to process transactions FirgoMart does not store debit card, credit card, CVV, or banking credentials. Payments are processed through RBI-authorized third-party payment gateways. 3.3 Automatically Collected Information • IP address and device identifiers • Browser, OS, and device type • Usage patterns, clickstream data, and logs • Cookies, pixels, and similar tracking technologies
FirgoMart processes personal data based on: • User consent • Performance of a contract (order fulfillment) • Compliance with legal obligations • Legitimate business interests
Information is collected and used for: • User registration and authentication • Order processing, payment handling, and delivery • Customer support and grievance redressal • Platform analytics and service improvement • Fraud detection and security monitoring • Legal, regulatory, and audit compliance
FirgoMart uses cookies and similar technologies to: • Enable essential platform functionality • Store user preferences • Analyze traffic and usage behavior Users may control cookies via browser or device settings; however, disabling cookies may affect certain features.
FirgoMart does not sell or rent personal data. Information may be shared only with: • Logistics and delivery partners • Payment gateway service providers • Sellers (marketplace model) • IT and service providers acting on our behalf • Government or statutory authorities as required by law All third parties are bound by confidentiality and data protection obligations.
Personal data may be stored or processed on servers located within or outside India. FirgoMart ensures that such transfers comply with applicable data protection laws and reasonable security safeguards.
FirgoMart implements reasonable security practices, including: • Secure servers and encrypted data transmission • Access control and authentication mechanisms • Regular system monitoring Despite best efforts, absolute security cannot be guaranteed.
Personal data is retained only for as long as necessary to: • Fulfill stated purposes • Comply with legal and regulatory obligations • Resolve disputes and enforce agreements
Users may: • Access and review personal data • Request correction or updates • Request account deletion (subject to legal obligations) • Withdraw consent where applicable Requests may be submitted via the contact details below.
Users agree to: • Provide accurate and complete information • Maintain confidentiality of login credentials • Use the Platform in compliance with applicable laws FirgoMart is not responsible for inaccuracies provided by users.
The Platform may contain links to third-party websites or services. FirgoMart is not responsible for their privacy practices or content.
The Platform is not intended for individuals under 18 years of age. FirgoMart does not knowingly collect personal data of minors.
FirgoMart shall not be liable for: • Unauthorized access beyond reasonable control • Acts or omissions of third-party service providers • User negligence or misuse of the Platform
Users agree to indemnify and hold harmless FirgoMart from any claims, damages, or liabilities arising from misuse of the Platform or violation of this Privacy Policy.
FirgoMart shall not be liable for failure or delay in performance due to events beyond reasonable control, including natural disasters, technical failures, or governmental actions.
If any provision of this Privacy Policy is held invalid, the remaining provisions shall continue in full force and effect.
Failure by FirgoMart to enforce any provision shall not constitute a waiver of such provision.
In accordance with the Information Technology Act, 2000 and applicable rules: Company Name: FirgoMart 24Logistics Private Limited Email: support@firgomart.com Communication Address: Plot No. 678, 1st Floor, Majherpara, P.O. Hatiara, P.S. Newtown, Near Chota Masjid, Baguiati, Kolkata, West Bengal – 700157, India All grievances will be addressed within the time period prescribed under applicable law.
FirgoMart reserves the right to modify this Privacy Policy at any time. Updated versions will be effective upon publication on the Platform.
This Privacy Policy shall be governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of competent courts in India.