Terms & Conditions – FirgoMart

Owned & Operated By: FirgoMart 24Logistics Private Limited
Brand: FirgoMart
Website: https://www.firgomart.com

1. Introduction

These Terms & Conditions ("Terms") govern your access to and use of FirgoMart.com, owned and operated by FirgoMart 24Logistics Private Limited. By using our website or mobile application, you agree to these Terms.

These Terms comply with:
• Information Technology Act, 2000
• Consumer Protection (E-Commerce) Rules, 2020
• Indian Contract Act, 1872

2. Eligibility

To use FirgoMart, you must:
• Be 18 years or older
• Have a valid mobile number and email
• Use the platform only for lawful purchases

3. Account Registration

By creating an account, you agree to:
• Provide accurate and updated information
• Maintain confidentiality of login credentials
• Take responsibility for all activities under your account

FirgoMart may suspend or terminate accounts involved in fraud, misuse, or violation of any policy.

4. Products & Services

All products listed on FirgoMart are:
• Subject to availability
• Described as accurately as possible
• Provided by verified sellers or FirgoMart itself

FirgoMart reserves the right to update, modify, or discontinue product listings at any time.

5. Pricing & Payment

Prices may include or exclude applicable taxes. Payments can be made via:
• UPI
• Credit/Debit Cards
• Net Banking
• Wallets
• Other approved gateways

FirgoMart reserves the right to cancel suspicious or high-risk transactions.

6. Order Acceptance & Cancellation

An order is confirmed only after successful payment and verification. FirgoMart may cancel an order due to:
• Out-of-stock items
• Pricing errors
• Suspected fraud
• Legal or operational restrictions

Refunds (if applicable) will be processed as per our Refund Policy.

7. Shipping & Delivery

Delivery timelines are estimates and may vary due to logistics, weather, or operational challenges. More details are available in our Shipping Policy.

8. Returns, Refunds & Replacement

Returns and refunds are governed by the Refund & Return Policy, which varies depending on product category.

9. Intellectual Property

All content on FirgoMart—including logos, images, text, and software—is the exclusive property of FirgoMart 24Logistics Private Limited. Unauthorized reproduction or distribution is prohibited.

10. User Responsibilities

Users agree NOT to:
• Misuse the platform
• Upload harmful or illegal content
• Engage in fraudulent activity
• Violate intellectual property rights
• Attempt to hack or bypass systems

11. Limitation of Liability

FirgoMart is not responsible for:
• Delays caused by third-party logistics providers
• Losses from unauthorized access to your account
• Quality issues with third-party seller products (handled via return policy)

Our liability is limited to the value of the product purchased.

12. Governing Law

These Terms are governed by Indian law. Any disputes will fall under the jurisdiction of courts in Kolkata, West Bengal.

13. Changes to Terms

FirgoMart may update these Terms anytime as required. A revised version for 2026 will be issued after policy review.

14. Contact Information

Support Email: support@firgomart.com
Help Email: help@firgomart.com
Company: FirgoMart 24Logistics Private Limited
Address: 48/2B, Radhanath Chowdhury Road, Kolkata – 700015, West Bengal, India.